FAQs

FAQs

Do You Ship Internationally? 

Yes, we ship to most major countries worldwide. 

How Long Does Shipping Take? 

Processing takes up to 48 hours, and shipping in Canada and U.S. usually takes 7-14 days. We offer competitive pricing by shipping directly from suppliers, which may result in slightly longer shipping times. For products listed as Instant Download, the order is processed immediately, and you will receive an email with the download link.

How Can I Check the Status of My Order? 

You’ll receive an email confirmation with your tracking number once your order ships. Use it to track your order directly on our website. 

Can I Cancel My Order? 

Orders can’t be canceled after shipping, but you can return them for a refund. Check our refund policy for details. 

How Can I Contact You? 

Send us an email at asanogroup.net[at]gmail[dot]com and we’ll assist you as soon as possible. 

For expert travel tips and insights, visit our Blog.